SFTP Now Delivers the Latest Approved Image

Every approval now re-delivers the current image and overwrites the old file, so there is one latest file per person.

Duplicate Backgrounds Removed From Team Dashboard

Some teams were seeing the same background style listed twice in their Team Dashboard. This has been fixed so each background now appears only once.

“Add Custom Style” Back Button Now Returns to Dashboard

When adding a custom style from the Team Dashboard, the Back button was sending people to the wrong screen. It now correctly returns to the dashboard.

Pagination Fixed on Headshot Details Page

Changing how many headshots are shown per page could leave the page looking empty or broken. Changing this setting now always takes you back to the first page of results.

CSV Team Member Uploads No Longer Fail Silently

Uploading a team member list with accented names (like “José”) could silently fail to create that member, with no error shown. Names with accents now import correctly, and if a row genuinely can’t be created, you’ll now see a clear error instead of a false “success.”

Background Images Now Served via CDN

Background images now load through the same fast content delivery network already used for your headshots, which should mean quicker load times when browsing background options.

Affiliate Payouts and Referral Roundups Fixed

Affiliate payouts were not triggering correctly, and a related daily job was running constantly instead of once a day. Both are now fixed, so affiliate payouts should process as expected.

Security Hardening

Closed a potential file-path security gap and removed unused legacy code that had been flagged as a possible risk (confirmed a false alarm, removed anyway for safety).

Session Cleanup Job Added

Expired login sessions are now automatically cleaned up on a daily basis.

Sub-Teams Now Inherit AI Upload Settings Automatically

When a master team has AI Assist turned on, new sub-teams created underneath it now start with the same setting instead of defaulting back to the traditional upload experience.

A Way Back to AI Upload

Team members who switch over to the traditional upload flow now have a back button to return to the AI-assisted experience, so the choice is no longer one-way.

Team Style Selector Working Again

A recent update briefly caused the background style selector in the tutorial to load empty for some team members. It’s now showing all available team styles correctly.

More Relevant Onboarding Emails for Enterprise Teams

Upon request, team leaders on multi-team (master/sub-team) accounts can now have onboarding emails suppressed where they don’t apply, cutting down on irrelevant messages.

CSV Uploads Now Preserve Custom Fields

Uploading a large list of team members via CSV was dropping custom field values. Custom fields now import correctly, no matter how large the upload.

Updated AI Assist Messaging

Copy throughout the AI Assist experience has been refreshed to make instructions clearer for team members submitting their photos.

Self Sign-Up Page Now Easier to Read

Blurry, shadowed text on the self sign-up page has been cleaned up for better readability.

Additional Headshots Now Delivered via SFTP

Teams receiving deliveries via SFTP were missing their additional edited image. It’s now included alongside the rest of the delivery.

AI-Assist Upload Experience for Team Members

Team members now have a dedicated upload path with AI editing. The process is more streamlined from start to finish, making it easier than ever for your team to submit their photos.

iPhone Photos Now Upload Without a Hitch

A bug affecting HEIC images taken directly on iPhone was causing uploads to fail. That’s been fixed.

Downloading Your Headshots Now Works on Mobile and Desktop

Some users were unable to download their additional headshots from their device. This has been resolved so your full photo library is accessible wherever you are.

Team Members Now Appear Correctly on Your Dashboard

In some cases, team members were not showing up on the dashboard even though they were properly added. This display issue has been corrected so your dashboard always reflects the right people.

Skip the Tutorial Anytime

Team members  can now skip the tutorial at any point upon request, jumping straight into your session when you’re ready.

Smarter Email Validation When Adding Team Members in Bulk

When importing multiple team members at once, invalid email addresses are now caught and flagged upfront — helping you avoid errors before they happen.

Backgrounds Now Working Correctly

A bug causing backgrounds to fail to load has been fixed. They now display and apply as expected.

Previously Uploaded Image No Longer Flashes on Screen

When uploading a new photo, the previous image was briefly flashing on screen before being replaced. This visual glitch has been fixed so the experience is clean and immediate every time you upload.

All Photo Types Now Preview Correctly

TIF format photos now show a proper preview thumbnail, just like any other file type you upload.

Bulk Team Member Import Now Works for Larger Teams

A bug was preventing CSV imports from completing successfully when a team had 40 or more members. This has been fixed, so you can now bulk import without any issues regardless of team size.

Photo Submission Report Bugs Fixed

Several bugs affecting the photo submission report have been resolved, such as duplicate names and deactivated users appearing in the report.

Faster Support When Something Goes Wrong

We’ve upgraded our system monitoring so that if anything unexpectedly affects your experience, our team is alerted sooner and can resolve it faster.

Cleaner Date Formatting in Manage Organization

For Master teams, team creation dates in the Manage Organization page were displaying inconsistently in different internet browsers. Dates are now shown in the same clear, consistent format (MM/DD/YYYY) across all browsers.

French Status Pages Now Display Correctly

Users accessing their individual status page in mobile were seeing display errors. The page now loads cleanly and accurately for all teams with French language selected.

Due Dates Now Display Correctly in Your Team Dashboard

Due dates were showing incorrectly in some sections of the dashboard. This has been resolved — all dates now display accurately across your team.

Purchase Additional Credits Without Issues

A bug that was preventing some credit purchases from completing has been fixed. Purchasing additional credits now works reliably every time.

Individual Purchase Page Powered by Stripe

The payment page for individual customers has been updated to use Stripe directly, providing a smoother and more reliable checkout experience.

Team Member Due Dates Are Now Validated

It is no longer possible to accidentally add a team member with an invalid due date, preventing confusing errors down the line.

New: Photo Submission Report for Teams

Team leaders will now receive a  report to their email showing team members that are required to submit a new photo.

Custom Sign-Up Fields for Team Members

For teams with sign-up forms enabled, you can now ask team members to fill in additional custom information when they sign up — such as department, job title, or any other detail relevant to your organization. Set these up in your Team Settings.

Weekend Emails Paused — No More Saturday Morning Reminders

Upload reminder emails and satisfaction surveys are now only sent on weekdays. Your team members will no longer receive notification emails on weekends.

HEIC Photo Previews Now Display Correctly on Dashboards

iPhone-format (HEIC) photos now show proper previews across all dashboard views, so team members can always see their photos clearly.

Consistent File Names on Every Download

Downloaded photos now always have clean, predictable file names — making it easier to organize and share files after downloading.

Automatic Reminders for Headshot Approvals

Team members who haven’t yet reviewed and approved their headshot can now receive reminder emails automatically prompting them to take action upon request, reducing the need for manual follow-up from team leaders.

Control Background Library Access for Sub-Teams

Team admins can now choose to restrict sub-teams from accessing the shared background image library upon request, giving you more control over which groups can select or change backgrounds.

All Images Are Now Securely Protected

Photos across the platform are now served using secure, time-limited links, meaning your images are protected and only accessible to the right people.

Headshot Approval Reminders for Premium Teams

Team members on premium plans can now receive automatic reminder emails prompting them to approve their headshots upon request, keeping the process moving without any manual chasing from team leaders.

Custom Field Data Now Included in CSV Reports

CSV reports now include custom field data from team dashboards, giving you a more complete view of your team and making it easier to analyze and filter your reports.

Request Custom Background Designs

Need a custom background? Request more information about our custom background designs for your team’s headshots right from your dashboard. Simply head to the “Headshots Style” page, select “Click Here” in the orange banner, review the form, and hit “Send”. A team member will follow up shortly with more details.

Headshots.com Knowledge Base Now Available

A new knowledge base has been integrated across team dashboards, individual status pages, tutorials, and other key areas. The best way to access it is by clicking the “Go to Help Center” button at the bottom of your team dashboard homepage or individual status page.

Customize Your Reminder Email Settings

Set how often reminder emails are sent to team members who haven’t submitted their photo. Just head to “Team Settings”, select the “Reminder Email Settings” tab, and choose the frequency and number of reminders that work best for your team.

Team Dashboard Background History

View the history of background changes directly from your team dashboard. Just go to the “Headshots Style” page and scroll to the bottom to view a log of background changes. You’ll see the background name, who set it as default, and when the change was made.

Individual File Downloads

You can now download up to 10 files individually from your dashboard. Selecting more than 10 will trigger a zip file sent to the primary team leader’s email.

Add a Custom Field to Your Team Dashboard

You can now add a custom field to your team dashboard—ideal for capturing employee IDs, departments, or other useful info when adding team members. It also appears as a column in your dashboard. To enable it, go to “Team Settings”, select the “Custom Field” tab, enter a field name, and click “Save”. To remove it, simply delete the text and click “Save” again.

Add Secondary Contacts for Team Updates

Team leaders can now assign up to 3 secondary contacts to receive email updates. In “Team Settings”, stay on the “General Info” tab. Under “Secondary Contacts”, click the “+” icon to add an email address. Click the “+” again to add more.

12.13.24

CSV Upload with Duplicate Emails

11.25.24

Expedited Headshots Feature

Need a headshot faster than the 3 business day turnaround? Team leaders can now request to expedite headshots within 24 hours directly from the Team Dashboard!

Here’s how it works:

1. Select the user whose headshot you’d like to expedite.
2. Click on the clock icon to mark their headshot as expedited.

Once marked, an expedited icon will appear next to the team member and our Production Team will prioritize the user’s headshot as soon as their photo is submitted.

Key Details:

• Fee: A $20 fee applies per expedited headshot.
• Turnaround Time: Expedited headshots are delivered within 24 hours, excluding weekends and holidays.

This new feature ensures your team gets professional results faster when you need them most!

New “On Hold” Status in Team Dashboards

We’ve introduced an “On Hold” status to indicate when a team member’s process is temporarily paused, helping teams quickly identify and follow up on progress.

“Archived” Status Now Included in CSV Exports

CSV exports from the team dashboard now reflect an “Archived” status, making it easier to identify archived team members in your data.

Customize Your Team Member Self Sign Up Pages

Teams opting to use the self-sign-up pages now have the flexibility to fully customize their experience. They can personalize the title and description. Additionally, they’ll have the ability to:

• Set the deadline for completion after a user signs up (e.g., users may have a deadline of 10 business days after signing up).
• Restrict sign-ups to a specific domain, ensuring that users cannot use personal email addresses.

Archive Team Members with Completed Headshots

Archive team members from your dashboard once their headshots are complete to help clear your view. To do this, select the users you’d like to archive in the “Completed Headshots” section and click “Archive”.

Download Team Details as a CSV Report

You can now export a CSV report from your dashboard to track team progress and activity. The report includes each of your team members’ current status, submission timestamps, and key user details. Just click your team name in the top-right corner of your dashboard and select “Download CSV”.

05.09.24

New Photo Request Notifications 

Team leaders can now choose to receive email notifications whenever a team member receives a resubmit request from us. The email will include a link to the Team Dashboard, where you can review the images.

Access Team Members’ Individual Status Pages

Team leaders can view each team member’s individual status page directly from their dashboard by clicking the user’s status under the “Completed Headshots” section.

03.29.24

Brand New Team Dashboard 

We’re thrilled to introduce our revamped Team Dashboard, crafted to make headshot management more intuitive and efficient. Here’s what you can do with the enhanced dashboard:

• Add or remove team members seamlessly.
• Send reminders to ensure headshot updates stay on track.
• Upload photos on behalf of team members.
• Adjust due dates for photo submissions.
• Manage and customize backgrounds to align with your brand.
• Bulk download headshots for added convenience.
• Purchase additional credits effortlessly.

New Features:

Streamlined Photo Requests

Manage photo submissions more effectively:

• Review and track team members who have received a “New Photo Requested” notification.
• Review their submissions and feedback.
• Use the “Move Forward” option to push a photo submission through, eliminating the need for a resubmit.

Expanded Background Library

Elevate your team’s visual identity with:

• A wider selection of backgrounds, accessible through the Headshots Style page.
• Background categories and the ability to filter by specific brand colors.

Password Protection

Secure your Team Dashboard with an added layer of security by setting up password access.

Team Member’s Choice of Background

Traditionally, teams have been limited to a single background to maintain consistency. Now, if variety is required, you can offer your team members a selection of company-approved backgrounds. They can choose their preferred background during the tutorial phase.

Quality Check Preferences

Tailor the quality check process to fit your team’s specific needs:

• Prioritize Quality: If a submitted photo doesn’t meet the required standards, the team member will receive a resubmit request along with improvement guidelines.
• Minimized Effort for My Team: If a photo doesn’t fully meet guidelines but is workable, we’ll enhance it to the best of our ability. Note that this may result in slight inconsistencies in your team’s headshots.

File Accessibility

Access multiple file types with ease. You can now download both the Standard and Additional file versions of your team’s headshots directly from the Team Dashboard, ensuring quick and convenient access to all necessary files.

12.18.23

Customize Team Emails

Enhance your team’s experience by tailoring the communications they receive. Personalization options include:

• Welcome Email:
  • Fully customize the email to align with your brand and messaging.
  • Modify specific a specific section, including the subject line and body text, to create a cohesive and branded onboarding experience for your team members.
• Reminder Email:
  • Edit a specific section to better fit your team’s unique requirements, ensuring clear and relevant communication.

These customization options allow you to reinforce your brand identity and improve communication effectiveness.

Email Communication Control

Gain greater control over how your team receives headshot-related emails:

• Disable Email Notifications:
  • If needed, you can now turn off headshot-related emails entirely. This feature is perfect for teams that prefer to manage communication internally or through alternate channels.

Access Control

Maintain control over headshot accessibility within your company:

• Disable Download Options:
  • Prevent team members from downloading finalized headshots by disabling the download button. This ensures that only your company retains full control over the distribution and use of these assets.

This feature is ideal for teams that prioritize secure handling of headshot files.

Tutorial Customization

Make the headshot process seamless and aligned with your company’s standards:

• Add Company Guidelines:
  • Include a dedicated section in the tutorial that outlines your company’s specific headshot guidelines. This ensures team members are aware of requirements and expectations before starting the process.

08.18.23

Team Member Self Sign-Up Page

Streamline onboarding with a dedicated sign-up page where team members can easily register for their headshots on their own under your company. Choose from two options:

1. Bulk Purchase Credits: Bulk purchase the amount of credits you need upfront. Credits are deducted automatically as team members sign up, and they are added to the Team Dashboard.
2. Individual Purchases: Team members can purchase headshots on their own and be automatically added to the Team Dashboard.

Email Validation & Credits 

If an invalid email is added to the Team Dashboard, it will be automatically removed, and the credit will be returned to your balance. The team leader will receive an email notification for any updates.

07.28.23

Individual Team Member Dashboards 

Team members are now empowered in their own personalized dashboards, where they can:

• Monitor the status of their headshot.
• Approve and download their photos.
• Request edits seamlessly.

06.13.2023

Download CSV Report

• Current status updates for each team member.
• Email addresses.
• Direct links to each team member’s dashboard.